Terms and Conditions

These General Conditions of Sale govern all purchasing relationships between BASE PIZZA SRL (hereinafter referred to as “the Company”) and its professional Customers carrying out the activity of selling and/or supplying food products.

These General Conditions of Sale are deemed to be known by Customers, pursuant to and for the purposes of Article 1335 of the Italian Civil Code, with publication on the website www.basepizzaitalia.com. The General Conditions of Sale will have an indefinite duration; changes and/or variations to the same made by Base Pizza and made known to Customers on the website www.basepizzaitalia.com or resulting from an express contractual agreement agreed in writing between the parties are reserved. The nullity, voidability or ineffectiveness of one or more articles contained in the general conditions of sale will not entail the ineffectiveness or invalidity of the remaining clauses which, therefore, will remain in force.

These general conditions apply to online sales relationships in B2B relationships of food products such as pizza/focaccia/pinsa/puccia bases. The Customer declares to be a natural or legal person who intends the aforementioned goods for subsequent marketing and not for final consumption.

The Customer is invited to carefully read the General Conditions of Sale, to print or to keep, according to the preferred methods, these General Conditions of Sale. In the event of changes to the General Conditions of Sale, the General Conditions published on the Site at the time the order is sent by the Customer will apply to the order.

Privacy Policy
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Order and acceptance:

By electronically sending the purchase order, the Customer unconditionally accepts and undertakes to observe the general and payment conditions described below in his/her relations with Base Pizza Srl, declaring that he/she has read and accepted all the indications provided to him/her, also acknowledging that Base Pizza Srl itself does not consider itself bound to different conditions unless previously agreed in writing. Purchase orders must have a value of no less than €150.00. Purchase orders for lower values ​​will not be accepted. The purchase order sent by the customer must be completed in its entirety and must contain the necessary elements for the identification of the Customer: name, registered office, VAT number, e-mail as well as the indication of the place of delivery. Any changes to the identification data of the Customer must be promptly communicated by the latter to Base Pizza Srl for the maintenance of the data in the registry. Base Pizza Srl will send the Customer, via e-mail, a confirmation of receipt of the order and payment for the supply. Incomplete, inaccurate and/or anomalous supply orders and/or orders for which the full value of the purchase order has not been paid will not be processed.

Product description and availability:

Each product is described in detail in the PRODUCTS sheet. The sheet for each product contains: the ingredients used, storage methods, shelf life, allergen note and any other notes. By sending the order, the customer expressly declares that he/she has carefully read all the above instructions, thereby expressly releasing Base Pizza Srl from any possible incompatibility of his/her own or of third parties to whom the product was administered from any incompatibility with the ingredients. The batch and the relative expiry date are marked on the product envelope/carton. Each product package contains the ingredients used, storage methods, shelf life, allergen note and any other notes. Base Pizza Srl will not be in any way responsible for the temporary or permanent unavailability of one or more products. In the event of unavailability of the requested products, Base Pizza Srl undertakes to promptly inform the Customer by proposing an alternative product or the reduction of the amount of the unavailable amount with deferral to a subsequent order.

Responsibility:

Base Pizza Srl guarantees compliance with the cold chain and in general with the quality standards relating to the products up to the moment of delivery to the place indicated in the order. For this purpose, the delivery note or receipt without annotations or disputes will be valid.

Applicable law and competent court:

This contract is governed by Italian law. Any and all disputes that may arise in relation to the application, interpretation of this contract stipulated online through the site, are subject to Italian jurisdiction in accordance with current legislation. The jurisdiction falls to the Court of Bari.

Payment Methods

We have chosen to offer different options to ensure maximum flexibility and security in your purchases. Below you will find all the necessary information on the available methods:

Bank transfer

If you prefer to use bank transfer, you can complete the payment safely by following the instructions you will receive when ordering. Once the payment has been made, we invite you to send us the receipt to speed up the processing of the order.

Note: The order will be processed only after confirmation of the credit on our bank account.


PayPal

PayPal is a fast and secure payment method that allows you to purchase without having to enter your bank or card details for each transaction.

  • To use PayPal, select this option at checkout.

  • You will be redirected to the PayPal website to complete the transaction.

  • You can pay directly with your PayPal balance or with a card associated with your account.


Credit, Debit and Prepaid Cards

We accept major credit, debit and prepaid cards, including Visa, Mastercard, American Express and other supported circuits.

  • Enter your card details directly on the payment page.

  • The transaction is protected by advanced encryption systems to ensure maximum security.

Note: We do not store your card details for greater protection of your privacy.


Satispay

Satispay is an innovative and practical method for making payments directly from your smartphone.

  • Select "Satispay" at checkout.

  • Scan the QR code displayed or confirm the transaction from the Satispay app.

  • Once payment is confirmed, your order will be processed immediately.

Shipping

The products are shipped via refrigerated transport by third party carriers.
Base Pizza srl ​​cannot be held responsible for delays in delivery, which will take place without an appointment and is intended to be at street level.

Departures are on Monday and Thursday.

Orders received after 6pm on Friday and over the weekend will be processed the following Thursday.

Deliveries in Italy of products purchased on www.basepizzaitalia.com take place on average within 3/4 working days (excluding Saturdays, Sundays and holidays) from the shipment of the order. For Calabria, Sardinia and Sicily, 2 more days must be considered.
IN ITALY SHIPPING IS FREE.
FOR SHIPPING TO FRANCE: from 1 to 60 boxes the shipping cost is €250.
From 61 to 120 is equal to €500.

Delivery times are estimated and not binding, they may be delayed in the event of holidays, strikes or other causes of force majeure and in the event of delivery in disadvantaged areas. For orders placed by advance bank transfer, times will be calculated starting from the confirmation of payment.

Base Pizza Srl, following successful payment, will issue a sales invoice for the products (the information provided by the Customer will be considered valid). No changes to the data will be possible after the invoice has been issued.

In the event of failure to collect the products by the Customer, the products will be returned to Base Pizza Srl. In this case, the costs for returning the products to Base Pizza Srl will be borne by the Customer.

Upon delivery of the products, the Customer is required to check that the packaging is intact, undamaged and unaltered. Any problems must be reported immediately to the company Base Pizza srl ​​by writing to orders@basepizzasrl.it or by calling 080 3250183.

Returns and refunds

We inform you that pursuant to art. 59 Legislative Decree 206/2005, as amended by Legislative Decree 21/2014 , the right of withdrawal is excluded in the following cases:

  • order of Products made to measure or clearly personalized;
  • ordering Products which are liable to deteriorate or expire rapidly;
  • order of sealed Products which are not suitable for return for hygiene or health protection reasons or which have been opened after delivery.

With reference to the cases of exclusion of withdrawal listed above, in particular, you are informed and accept that among the "Products that risk deteriorating or expiring rapidly" are included those Products of a food nature whose characteristics and quality are subject to alteration, also as a consequence of inappropriate storage by you after delivery.

Without prejudice to the above-mentioned exclusion of the right of withdrawal, you have the right to withdraw from the contract, without stating the reasons, within 14 days from when you or a third party appointed by you (i) received the product or (ii) in the case of the purchase of multiple products delivered separately with a single order, received the last product.
To exercise the right of withdrawal, you are required to inform BASE PIZZA SRL , with registered office in Gravina in Puglia (Ba), Via Baffi, 7, of your decision to withdraw from this contract by sending an explicit declaration to BASE PIZZA SRL , in the manner you prefer. In order to facilitate the timely management of your request, we invite you to use the contact form or communicate your decision to withdraw to the email address info@basepizzasrl.it using the attached standard withdrawal form. If you choose this option, we will promptly send you an email confirming receipt of the withdrawal to the email address you provided when purchasing the product, containing the return form to be included in the package, and the instructions for returning the product, to be sent no later than the following 14 days to:

BASIC PIZZA SRL
Via Baffi, 7 – PIP area
70024 Gravina in Puglia (Bari)

Any refund of the price paid and the related shipping costs will be made, where possible, using the same payment method used by you when purchasing the Product.